Last updated: November 2, 2026
This policy explains how Northwood Pizza, LLC (“Northwood Pizza,” “we,” “us,” “our”) collects, uses and shares personal information when you use our website, contact us, join our email list or take our customer survey. It is written for California residents and follows the California Consumer Privacy Act as amended by the California Privacy Rights Act (CCPA), the California Online Privacy Protection Act (CalOPPA) and California’s “Shine the Light” law.
- Business: Northwood Pizza, LLC, 4900 Irvine Blvd, Suite 105, Irvine, CA 92620
- Phone: (714) 838-2111
- Privacy email: info@northwoodpizza.com
1. Online ordering and Club NWP are run by Adora
When you order online, create an account or join our Club NWP loyalty program, you leave our website and use the ordering site at northwoodpizza.adorapos.net. That site is run by our point-of-sale provider, Adora POS.
- Adora collects your order, account, payment and loyalty details under its own terms and privacy policy.
- We do not receive your full card number.
- We can see your name, contact details, order history and loyalty points in our Adora back office. We use them to fill your orders, run Club NWP and send you our customer survey.
2. Information we collect
In the last 12 months we have collected these CCPA categories of personal information:
| Category | Examples | Source |
|---|---|---|
| Identifiers | Name, email address, phone number, IP address, loyalty customer ID | You; your device; Adora |
| Customer records | Name, email and phone you give us in a form or your Adora account | You; Adora |
| Commercial information | Orders, visit dates, order method, loyalty points | Adora |
| Internet or network activity | Pages viewed, how you reached our site, button clicks, whether you opened or clicked our emails | Your device |
| Approximate location | City and country based on your IP address (not precise location) | Your device, through Cloudflare |
| Inferences and preferences | Birth month (for a birthday offer), survey ratings and comments | You |
We collect this information when you:
- Use our Contact Us form: first and last name, email, phone (optional) and your message. We forward it to info@northwoodpizza.com so our team can reply.
- Join our email list: email address, and optionally first name and birth month.
- Take our customer survey: star ratings, comments and how you ordered. The survey is linked to your loyalty record (name, email, phone, points) so we know which visit it is about.
- Visit our website: our visit counter records page views, the referring site or link, device type, operating system, approximate city and country, time of visit and IP address.
We do not collect sensitive personal information as defined by the CCPA. We ask you not to include sensitive details, such as health or financial information, in messages to us.
3. How we use your information
- To reply to your questions and requests
- To fill your orders and run the Club NWP loyalty program
- To send you news, specials and offers you signed up for
- To ask about your visit and improve our food and service
- To understand how people find and use our website
- To prevent spam and abuse, for example by limiting repeat form submissions from the same connection
- To meet legal, tax and accounting duties and protect our rights
4. Who we disclose it to
We share personal information only with service providers that help us run our business. They may use it only to provide services to us.
- Adora POS: online ordering, accounts, payments and Club NWP
- Cloudflare: website hosting, security and the storage behind our forms and visit counter
- Our email providers: our business mailbox for replies and survey emails, and Mailchimp, our email marketing service, for our email list
- Professional advisers and authorities: when needed for legal, tax or accounting reasons, or when the law requires it
If we sell or transfer our business, customer information may be transferred as part of that deal.
5. We do not sell or share your information
- We do not sell personal information for money or anything else of value.
- We do not “share” personal information for cross-context behavioral advertising, as the CCPA uses that term.
- We have no actual knowledge of selling or sharing the personal information of anyone under 16.
- Our website does not currently use advertising pixels or third-party ad tracking tags.
Global Privacy Control (GPC): if your browser sends a GPC signal, we treat it as a request to opt out of the sale or sharing of your personal information for that browser. If we ever add tools that could count as selling or sharing, we will update this policy first and add a “Do Not Sell or Share My Personal Information” link.
Shine the Light: we do not share personal information with other companies for their own direct marketing.
6. How long we keep it
We keep personal information only as long as we need it for the reasons above, then delete it. For example:
- Contact messages: as long as needed to answer you and keep a reasonable record
- Email list details: until you unsubscribe or ask us to delete them
- Survey responses: as long as they help us improve, or until you ask us to delete them
- Website visit records: as long as needed for traffic reports
- Anti-spam records tied to your connection: a few hours or less
- Order and loyalty records: as set by Adora and as needed for tax and accounting
7. Your California privacy rights
If you live in California, you have the right to:
- Know and access: ask what personal information we collected about you, where it came from, why we use it and who we disclosed it to, and get a copy.
- Delete: ask us to delete personal information we collected from you, with some legal exceptions.
- Correct: ask us to fix information that is wrong.
- Opt out of sale or sharing: we do not sell or share, but you may still make this request.
- Limit use of sensitive information: we do not collect sensitive personal information, so there is nothing to limit.
- Non-discrimination: we will not deny you service, charge you more or give you worse service for using these rights.
How to make a request
- Email info@northwoodpizza.com with the subject “California privacy request”
- Or call (714) 838-2111
Verification: to protect you, we will confirm your identity by matching details you give us, such as your name, email and phone, with what we already have. We may ask for more information if needed. We will reply within 45 days, or tell you if we need more time as the law allows.
Authorized agents: someone you choose can make a request for you. We may ask for your signed permission and ask you to confirm your identity with us directly.
To stop marketing emails at any time, use the unsubscribe link in any email or contact us.
8. Notice of financial incentive: Club NWP
Club NWP is our free loyalty program. When you join, you give us your name, email, phone number and order history through your Adora account. In return you earn rewards:
- $1 spent = 1 point
- 100 points = $5 off your order
- 200 points = $10 off
- 400 points = $20 off
- Rewards can’t be combined with other promotions or coupons.
- How to join: check “Join Rewards Program” when you create your profile on our ordering site. See our Rewards page.
- How to leave: contact us by email or phone at any time. Unused points may be lost when you leave.
- Value of your data: we believe the value of your information to us is roughly equal to the value of the rewards we give you. We base this on the cost of the discounts we provide to members.
By joining, you agree to these terms. Joining is optional.
9. Children
Our website is not directed to children under 16. We do not knowingly collect personal information from children under 16. If you believe a child has given us information, contact us and we will delete it.
10. Do Not Track
Some browsers send a “Do Not Track” signal. There is no common standard for it, so our website does not respond to it. We do honor Global Privacy Control signals as described in Section 5.
11. Cookies and similar technology
- Our website does not set advertising cookies.
- Our hosting provider, Cloudflare, may set strictly necessary cookies for security and to block malicious traffic.
- Our visit counter uses your IP address and browser details, not a cookie, to count visits.
- Our emails may include a small image or tracked links so we can see if an email was opened or clicked.
- The Adora ordering site uses its own cookies under its own policy.
You can block or delete cookies in your browser settings:
Blocking necessary cookies may stop parts of a website from working.
12. Links to other websites
Our website links to other sites, such as our Adora ordering site, Google Maps, Instagram, Facebook and X. Their privacy practices are their own. Please read their policies.
13. Security
We use reasonable safeguards to protect your information. Our website uses encrypted connections (HTTPS). No website or email system is 100% secure, so we cannot guarantee security.
14. Changes to this policy
We may update this policy from time to time. We will post the new version on this page and change the “Last updated” date. We review it at least once a year.
15. Contact us
Questions about this policy or your privacy?
- Email: info@northwoodpizza.com
- Phone: (714) 838-2111
- Mail: Northwood Pizza, LLC, 4900 Irvine Blvd, Suite 105, Irvine, CA 92620